Good afternoon,

We’re sorry to read your comment and that you feel this way. However, we would like to clarify that our return policy is clearly published on our website and fully complies with European consumer regulations:

🔗 https://www.padelkiwi.com/en-gb/policies/refund-policy

All information is transparently stated before purchase, including return conditions, timeframes, and exclusions—particularly the fact that used items are not eligible for return unless defective.

We take pride in being a serious and trustworthy retailer, committed to providing quality service and genuine products. Our policies are designed to be fair and respectful to both the customer and the business.

Thank you.