I have used AO before but today was the worst experience. Had 4 hour window to install a hob. With no word from the driver whatsoever, I caught them 2 hours after their delivery slot outside my door on the phone to their company saying they couldn’t deliver without even having the courtesy of knocking on my door. I came out spoke to them said I was happy to carry the hob in whilst they parked up and came in to install the hob. They said they couldn’t bring it in because they couldn’t park up to deliver it, meanwhile another AO Van came into my street taking in white goods (washing machine etc from the van supposed to deliver my hob to transfer goods over from one van to another). I explained to them in the time this was happening they could have easily carried a lightweight hob into my house. Still the answer was no. They said the rules were that while they were installing the van had to have a parking space within 100 metres of my front door. Ok this is fine. I offered to ask my neighbour move his work van so they could park, but they had a mostly empty TRUCK that needed parking and said it wouldn’t fit. In the end I had to cancel the installation and through much determination managed to get my hob from them off the truck in order to not waste another full day waiting for them for the same result. Very very bad communication. Sneaky of them to try and scarper off without knocking at my door, and an awful policy that they come with a mostly empty massive TRUCK demanding that if they can’t park legitimately outside your house for an hour they can’t install. You’d expect an installation service to be a transit van or something similar and commutation and customer service to be way better. I did ring up to voice my concerns but was told that’s the way it is. I have taken my hob and will have to organise installation with someone privately myself. When time is of the essence when moving house and trying to get things done efficiently this was a wasted day and not a reliable service.