Disappointing
Communication with the company is terrible. And when you finally do talk to someone, the stuff that they tell you is often inaccurate. I have traveled with other student travel companies, and this will be the last time I travel with Explorica.
Reply from Explorica US
Dear Customer,
Thank you for taking the time to share your experience. We’re truly sorry to hear that communication with our team did not meet your expectations. We understand how important it is to receive clear and accurate information, and we regret that this was not your experience.
Your feedback is incredibly valuable, and we’re committed to working on getting better. We’re actively reviewing how we communicate and support our travelers to ensure a more reliable and responsive experience moving forward.
We appreciate your honesty and the opportunity to learn from this. While we regret that we didn’t meet your expectations this time, we hope to have the chance to regain your trust in the future.
Best regards,
The WorldStrides Team