Awful experience
Awful experience. I ordered a 3 seater sofa and a single seater chair and was given two 3 seat sofas and told I should just keep it. I explained that's not what i ordered. I had to contact the police as the two couriers left all the rubbish outside on the pavement. Swore at me and kicked my front door when I refused to sign for the items that I hadn't received. If I could give them a zero I would. They made my 11 year old autistic daughter cry and left me shaking. Thank God I have it all on door cam. The police have been notified and I will be passing video footage to them
Reply from Furdeco
Marcele,
We are very sorry to hear about the awful experience you had. Receiving the wrong items and the unacceptable behavior you described is not what we want for our customers. We'll investigate this incident thoroughly and take appropriate action. Thank you for bringing this to our attention. Please can I kindly request you email complaints@furdeco.co.uk and we willl look into this further.
Regards,
Hassan