Absolutely atrocious company taken over from the Asset Exchange which has gone into liquidation.
Please see below:
My agreement dated 17th October 2022 was taken out with TAE,not you.
In accordance with the contract I should have been able to change my vehicle in October 2024, I requested this but as The Asset Exchange had already gone into receivership!
I heard nothing further until received paperwork you had taken over the account, no bank details supplied, no new contract signed and no correspondence!
In February I called for over 16 mins to get through to someone to no avail.
I submitted a contact form submission no contact from you.
I then managed to get through to Mohammed see my compliant sent to you below, he could not of been more dismissive!
“As per my initial complaint below:
I would like to make a complaint on the transition over of my account to you from the Asset Exchange.
I received paperwork from you dated 17th January, to say transferred over and your address and phone number and statement.
However no bank details were supplied to pay.
I sent on the 20th January a custom form submission for someone to call me with my mobile number and relevant details via your website.
No one called me.
I then called on the 22nd January and was on hold for 30 minutes no one answered.
I then sent an email on the 27th January, to Marsh Finance no response.
I then managed to get through on the phone to
Mohamed no surname supplied, who actually could not of cared less about helping me.
I have not had any contact on schedule of payments promised since my last correspondence sent in March 2025.
In response to your reply I have made several complaints via phone and email the last being last week where the reply was this you could care less!
Good morning



I am sorry that you feel that you have received a bad service and not happy with the transition of moving over from Asset Exchange.



Regarding the refinancing of the vehicle, we are only managing the accounts and had no idea for how long so made the decision not to refinance. This was not personal.



As far as I am aware, correspondence was sent out to all AE customers.



Also, from what I gather from speaking to other AE customers, AE had a fleet of cars that you could choose from. We don’t. We just finance .



If you wish, you could contact the financial ombudsman.



Kind regards