Ordered a sofa in May. Cushions didn’t arrive until mid-July after being promised “3–5 days” dozens of times. When they finally came, they were the wrong color.
I re-ordered in mid-July and again was promised “3–5 days.” Weeks later, still nothing. Fed up, I canceled the order two weeks ago. Yet today, huge boxes of cushions showed up anyway — in the same wrong color I had already rejected, even after I sent photos requesting dark grey.
Customer service is awful: 20+ minutes on hold, emails ignored, and voicemails without a callback number. One associate even apologized for delays because she “took days off.” Why should customers suffer for lack of coverage?
This has been dragging on since May with no resolution. Crate & Barrel corporate should be embarrassed by this complete failure of service and quality control. Never again.