My order has now been delayed for 1 week
My order has now been delayed for another week. Was supposed to arrive on 19.08.25 and is now estimated to arrive on 25.08.25. I cannot get hold of FedEx; I have to speak to an online bot. No reason given for the delay. Can also not contact Padel Kiwi to report this matter for assistance. I expect a refund for the courier. This is terrible service !
Further to the above, Padel Kiwi came to the rescue by following up with Fedex and providing feedback to me. They also refunded me the total courier amount...well done and thank you Padel Kiwi !!
Reply from Padel Kiwi
Good afternoon,
We’re truly sorry about the delay with your order. Unfortunately, international shipments are currently experiencing widespread delays during the summer weeks, and we completely understand how frustrating this must be.
Please rest assured that we’re actively monitoring your shipment and have opened a formal claim with FedEx to try to speed up the delivery or at least obtain a clear explanation. We’ll share any updates with you as soon as we receive them.
Regarding your difficulty contacting us, we’re sorry to hear that, but you can always reach us through our online form:
👉 https://www.padelkiwi.com/en/pages/contact-padel-kiwi-1
or by emailing us directly at: 📩 contacto@padelkiwi.com
In fact, we’ve already reached out to you via email and hope to assist you in any way we can until the situation is resolved.
Thank you for your patience and understanding.