Hello and thank you for the review. Very sorry you did not have a 5 star positive experience during your last order with our company. We will always strive to offer the highest price and service in the industry each day and every order! Upon each order and transaction, the customer is ALWAYS given the option to decline our offer and all items will be returned no charge. We are a very transparent business and each customer is in full control of each order's acceptance and/or denial. We are here for you if you have any additional needs or requests, please reach out any time. Thank you