I ordered the new Puff Box Hybrid in Teal and some pods. Delivery was great however, on opening, I discovered I'd received a white puff box instead of the teal... not a biggie but I like bright things!
I sent an email and Duncan reached out to me on the same day and was amazing. He's kindly sent me out a FOC teal puff box with many apologies. You can't do better than that.
We all get things wrong sometimes but it's the way companies reach out and resolve the issue that makes the difference. I still definitely reorder with confidence from this company again.