Cheap parts, limited lifetimw
I bought a Lay-Z spa. After 2 years it was losing water. After inspection it was the heating element of the pump. The aluminium housing was corroded so bad that there were several holes near the gasket. It wasn’t repairable so I contacted Bestway customer services. All they said it isn’t in the warranty anymore. I my opinion the aluminum shouldn’t corroded this much in 2 years, especially because it’s only in use for like 3 months a year. But no problem, what my biggest issue is that they don’t come with an alternative like here is the part number and here you can order one. Just because of a damaged heating element I mus buy a complete pump now for the price of almost a complete new set.
Reply from Bestway E-commerce Italia
Hi Rob, thank you for contacting us about this. Indeed, our warranty services cannot help you anymore after the warranty period. They could give alternatives if all the information is at hand. We will check to see where we can improve on this part. I hope you found what you were searching for, if not, don’t hesitate to contact us by mail.