We had made a reservation for a mini car for 6 days at a total cost of €266. Prior to pickup, we received a phone call in which we were offered full coverage insurance for €32 (including all taxes and fees), which we accepted.

However, upon arriving at the rental office, we were informed that the total charge would be €722. When we questioned the discrepancy, we were told that insurance was €52 per day. We attempted to show our original reservation and explain the prior offer we received, but the staff member refused to look at the documents and responded in an aggressive and dismissive manner.

We asked for clarification about the charges and whether there were additional items we could opt out of. She refused to explain further, stating only that she had applied a discount and that €638 was the final amount and that taxes are 42%. The agreement included items such as a damage waiver, windshield protection, and other extras that were never explained to us or agreed upon in advance.

Given that we were already behind schedule and unable to get a clear explanation, we felt pressured to proceed with the rental. To add to our frustration, the vehicle we were given was not clean and was not fully fueled.

And just to add to the bad experience, upon returning the car, we fueled the car up to the same level as we received it and found out that they charged us another €55