Deal with Prudential to gain my AVC withdrawal has been distressing and frustrating. Their service lack continuity with different 'advisors' providing conflicting information.
They have made numerous mistakes with my 'simple' request.
1. Argued incorrectly that they have not recieved my last payment
2. Informed me they have sent option packs that did not arrive...
3. Informed me they have sent claims form via email and post...I STILL have not recieved them.
4. Delaying EVERY step to prevent my payment.
I STILL have not recieved my claim form, payment, their complaints procedure is appalling, customer service via phone is inaccessible, their communication for a.large organisation is the poorest I have ever encountered....DO NOT INVEST WITH PRUDENTIAL in any shape or form!