Did the Job, But Overpriced and Disappointing
We had an overall disappointing experience with Migrun as trusted brand. The “experts” often lacked crucial knowledge at key stages of the process, which led to unnecessary expenses, wasted time, and a lot of frustration. Unfortunately, the brand didn’t live up to its promise — there was no peace of mind, no real efficiency, just a level of support you could expect from well-meaning enthusiasts online.
This review is dedicated to the process of applying for visa in Portugal. The process was poorly managed and didn’t work out on the first attempt. Only after we actively stepped in — researching on our own and learning through Google — were we able to resolve the issues ourselves.
We got the visa in the end, and Migrun as platform was convenient to use. However it’s severely overpriced for what you get and the expertise level was disappointing.
P.S. We kindly ask not to be contacted further regarding this review — it reflects our genuine experience. We spent over a year feeling abandoned and entirely on our own. That cannot be undone.
We understand that visa processing timelines are beyond Migrun’s control, but the real issue was poor communication, passive attitude and critical oversights by the experts at key moments. This was very tough emotionally and could have been avoided. And in fact we paid €€€ to avoid stupid mistakes. This cannot be undone either.
UPD after MigRun reply:
TL;DR: they rearranged facts, don’t get misled.
I am temporarily updating my rating to 1 star to emphasize how empty your communication feels and how you refuse to take responsibility for the lack of expertise when it mattered the most. Your point-by-point reply is inadequate and does not address the substance of my concerns, this is not about Portugal’s consulate timelines, submissions, etc. It’s about Migrun’s services and value for money… You wouldn’t want me to keep elaborating on it. It appears that clients are treated as items on an assembly line. Considering the fees charged and the scale of your marketing, this is unacceptable — and frankly absurd. Take responsibility — not just offer empty words.
Reply from migrun.tech
Dima, this is the MigRun team - in particular, also Dima, the Customer Success Manager.
Thank you for your review - every piece of feedback is valuable to us and helps guide our continuous improvement. We’re truly sorry that this was your impression of our services, and we deeply regret that you felt abandoned - that is the last thing we ever wanted any of our clients to feel. We’re already using your case as an opportunity to reassess our internal processes, especially around communication and managing expectations.
We fully respect your request not to be contacted about this review and will of course not reach out.
At the same time, for the sake of transparency - especially for current and future clients - we would like to clarify a few important points:
1. Regarding the Portugal visa, we acknowledge there were challenges, but they were caused by external factors and were not related to any lack of expertise or incorrect guidance from our case managers. These issues stemmed from technical problems on the consulate’s side, which affected many other applications submitted in the summer of last year - some of which are still pending. In addition, when an unjustified request was received from the consulate on your case, we took all necessary steps to challenge it, including involving a lawyer and preparing a formal response, which led to a positive outcome and visa approval shortly thereafter. As for the challenge during the visa issuance stage, our manager remained in constant contact, responded immediately to your call, and helped resolve the situation - resulting in the visa being issued successfully, through our joint efforts.
2. Regarding the Spanish visa, we could not identify any issues matching what was mentioned in your review. As sometimes happens, the consulate issued an additional request for documents - a common case-by-case scenario due to the subjective nature of some decisions. After we responded, the visa was approved within 3 days, which is among the fastest possible timelines and reflects the quality of the initial documentation.
3. We’d also like to mention that when you experienced a significant delay in getting a Portuguese visa due to the error by the consulate, we were open to offer you an option to relocate to Spain and bear the costs of such switch. Even though it’s not our usual policy as there was no fault from our side. We also didn’t abandon you on the Portuguese route and you successfully received both Spanish and Portuguese residence visas. However, we noted that you felt the service did not match the paid value.
As mentioned, we will not reach out to you directly. But you’re always welcome to contact us via any of the following channels if you ever wish:
Email: support@migrun.tech
Telegram: @MigRunBot
WhatsApp: +351 936 766 973