Poor Data Privacy and Customer Service
I’ve asked them multiple times over the past year to delete my account, yet I’m still receiving frequent calls, sometimes multiple times per week. Despite repeated requests to be removed from their system, nothing has changed. This has been extremely frustrating and feels like a complete disregard for customer privacy and consent. I do not recommend this platform based on my experience.
Reply from Fortrade
Good afternoon Erika,
Thank you for your feedback, and we’re truly sorry for the frustration you’ve experienced. We take data privacy and user consent very seriously, and it’s never our intention to cause inconvenience.
To help resolve this, we’ve sent you an information request via Trustpilot. Once we receive your details, we’ll promptly locate your account and ensure it’s removed from our system to prevent further communication.
Thank you for bringing this to our attention.
Kind regards,
Fortrade