Be careful with this airline — Bulgaria Air
Awful airline and terrible airport organization.
Today at 13:00, my daughter was supposed to fly alone for the first time — a flight to Barcelona. The departure boards at the airport showed no gate information, so we asked a Bulgaria Air staff member at the check-in counter which gate the flight would depart from, to make sure she was calm and prepared. They told us Gate B3.
She was waiting at Gate B3 around 40 minutes before departure, and I stayed at the airport the whole time. Still, no information appeared on the screens.
At 12:50, I started to worry something was wrong. I went back to the Bulgaria Air desk, where they told me the passengers had already boarded — from Gate B2, not B3. There were still 10 minutes until departure, but they said there was nothing they could do.
The gates are close to each other, yet no one called her by name, no proper announcement was made, and again — no info on the boards. She missed her flight, and the staff's attitude was extremely dismissive and unhelpful.
A truly disappointing experience with a terrible airline and a poorly managed terminal. Bulgaria Air and Terminal 2 need serious improvement in communication and passenger care — especially when dealing with minors.