Please dont try this food if your cats…
Please dont try this food if your cats are elderly, my cats are both 19 years old, there is no warning unless your cats are already in renal failure. I have two cats who didnt have renal failure prior to consuming this food. However after consuming this food it pushed my cats renal function so low that got retina detachment from high blood pressure. As soon as i stopped the food my cats eyesight thankfully returned. I dont know what lasting damage they might of incurred. The company had a vet nurse call us and agreed the food was responsible for my cats illness, they gave us a full refund and 3 cat blankets but in my opinion that gesture was minimal and they should of paid for my cats to have a full blood work up at the vets to check there health.
Reply from Marro
Hi Michelle,
Thank you for taking the time to speak with us over the phone just now. We’re really glad we had the chance to offer the extra support you needed, and I hope it's helped to put your mind at ease. It’s clear how closely you've been looking out for Missy and Bobby, and how much you care for them. They're lucky to be so loved!
We’re so sorry again for the worry this has caused. Caring for a senior cat with borderline kidney issues is already something that requires a lot of attention and care, so we completely understand how unsettling it must have been to see a new diet add to those worries.
We really appreciate that you shared your experience us; it has allowed us to reflect deeply on how we support older cats, and it’s playing a valuable part in how we continue to improve.
Our whole team has been thinking about Missy and Bobby for the last couple of months, and we’re wishing them both continued good health and happiness.
We've popped over an email to confirm everything we chatted about on the phone just now. If you need anything else, we're always here for you, Missy and Bobby.
Take care,
Sarah