Hi Clare,

Thank you for taking the time to leave a review of your recent experience. Really sorry to hear you've not received your refund.

We have up to 14 days to process your return once received and issue your refund back to your account. Depending on your payment method it can then take up to a further 5 days to show as an available balance again.

I'd kindly advise to contact customer services for an update if this still hasn't been resolved -

https://www.debenhams.com/pages/informational/contact-us

Thank you and take care.

Rob