Hi Max, and thank you for this review. We’re sorry to hear about your experience and appreciate you sharing your feedback. We understand that billing can sometimes be confusing, especially when it comes to usage-based charges like SMS segments and annual user licensing.

To clarify, your Aircall account was billed according to the pricing and usage terms agreed upon at the time of signup. This includes per-segment SMS fees and annual charges for each active user. We’ve carefully reviewed your account and confirmed that all charges were applied in accordance with our terms of service. While we regret that your experience didn’t meet expectations, we're still thankful for your consideration and feedback. Thanks again.