Withdrawal Issues and Unclear Policies at DB Investing
I opened account number 20933 in May 2024 and made an initial deposit. After a period of trading and losses, I funded the account again and began generating significant profits. It was at this point that the company began placing obstacles in the way of processing my withdrawal requests.
Although two withdrawals of $10,000 each were successfully processed, a third request for $75,000 was rejected. The company began presenting shifting and unclear justifications for the delay, including an AML (Anti-Money Laundering) review and later allegations related to trading strategies such as scalping, swap abuse, and gold hedging — despite my full compliance with the policies as they were stated at the time.
In August 2024, the company restricted my account based on unfounded claims. Then, in November 2024, they closed my account entirely without executing the withdrawal or providing any evidence to support the alleged violations. Since then, I have been denied access to my account, and although the company deducted all scalping-related profits and applied swap charges, the remaining balance has still not been transferred.
Despite visiting the company's Dubai office multiple times — most recently in May 2025 — to request a detailed account statement, DB Investing refused to provide it. Instead, they issued false statements regarding the complaints I filed with both the Securities and Commodities Authority in UAE and the Financial Services Authority (FSA) in Seychelles. We are still awaiting responses from the regulatory bodies.
Important Notes :
The company changes its internal policies without notice and applies them retroactively.
There is no genuine commitment to withdrawal policies, even when all required documents are submitted.
Profitable client often face delays, escalation, and unjustified account restrictions.
The company lacks transparency, and communication is vague and unsupported by evidence.
Conclusion:
My experience with DB Investing was extremely negative. There is a high level of risk in dealing with this company, particularly regarding withdrawal rights and adherence to contractual terms.
Reply from DB Investing
Dear Mr. Tayyem,
Thank you for taking the time to share your feedback, although we must respectfully disagree with the claims presented in your review.
We would like to clarify several key points for the sake of transparency and accuracy:
1)Full Return of Deposits: You were refunded the entirety of your deposits. The only amounts withheld were profits generated through trading behaviors that violated our platform’s terms, including scalping, hedging on gold, and swap abuse. These violations were clearly identified and communicated to you during our internal investigation.
2)Regulatory Closure of Your Complaint: You escalated the matter to the Securities and Commodities Authority (SCA) in the UAE. After thoroughly reviewing the evidence we submitted — including trading logs, communications, and account activity — the regulator closed the case in our favor, recognizing that the actions taken on your account were fully justified and in line with both internal policy and regulatory obligations.
3)Compliance Justifications: Your $75,000 withdrawal request was delayed due to multiple red flags:
*You deposited $19,950 via PerfectMoney — an amount just below the automatic AML threshold — through a cash exchange in Jordan (a country on the FATF grey list until late 2023).
*You declared you were CEO of a competing brokerage and we found credible indications that your account was being operated by multiple parties or entities. This raised serious concerns of third-party management and conflict of interest, which violates compliance standards.
*As part of standard procedures for large withdrawals, AML checks were executed — all of which were clearly explained to you in writing, with full transparency.
*Final Account Action: After extended due diligence, and in line with both our internal compliance framework and applicable regulations, your account was closed. All valid funds were returned to you. The withheld amounts were directly related to abusive trading activity that breached our terms — a fact acknowledged and validated by regulators.
*Misleading Statements: We have never refused to provide an account statement. We provided all necessary information multiple times, both through direct customer service interactions (including an email sent from us a few months ago after you requested an account statement), and through our formal response to the SCA.
Lastly, it is worth mentioning that this case dates back over one year, and according to Trustpilot’s Terms and Conditions, this review could be subject to removal for being outside the acceptable timeframe. However, we have opted to respond out of courtesy and in the interest of transparency, even though every point you raised here was already addressed — repeatedly — through our support channels and during the regulatory review.
At DB Investing, we remain committed to compliance, transparency, and fair treatment of all clients. We encourage open feedback, but it must reflect the facts.
Kindest regards,
Complaint Department
DB Investing