Hey Fidaa! We're sorry to hear that the return process felt complicated and costly for you. We completely understand how frustrating it can be when return and delivery charges add up. Please note that our standard return fee of £1.99 is applied to all UK returns, but we do offer the QVIP service for £9.99, which gives you unlimited free delivery and returns for a whole year. Alternatively, if you'd prefer not to pay for returns, our standalone stores are happy to accept your return at no cost and process your instant refund 🙂~Ehtisam