They have incorrect info and it is a huge endeavor to correct it. They have no human support, even though the bots repeatedly tell you that if you just jump through all these hoops, they'll connect you to one. "Let's get you in touch with one of our agents
To get you in touch with a support agent, please fill out the below information." Then, after all the info, they tell you they don't have humans to talk to, and they start the process all over again.