Would give 0 if I could
Would give 0 if I could. 25 lavender plants 10 perished a day after planting. Emailed customer services apart from a generated reply saying they will be in touch. I’ve heard nothing. I rang after 5 working days no answer. Message states customer services are busy answering emails. I do NOT RECOMMEND and will NOT use again. How this business is still operating is beyond me
Reply from Sarah Raven
As you may have seen in the news, Sarah Raven is now under new ownership. Sarah herself will continue to lead the business. All orders, returns, and gift cards remain valid and will be honoured as normal – if your order has been delayed you can check the status of your order at any time on our website – www.sarahraven.com/order-tracker.
During this transition period, our customer service team will continue to assist as quickly as they can. There are delays in responses presently, and we are very sorry for any inconvenience caused. Please be assured that one of the team will be in touch regarding your query as soon as possible. We really appreciate your patience during this time.