I have been a member for just short of 12 months and during this time I have experienced that “ total “should not be a description allowed to be used by this gym.
From day one as I joined in September I noticed the hydro pool was cold and on approaching a member of staff I was informed that it was a problem influenced by the weather. I am convinced that this person has no idea what a thermostat is.
There have been a litany of problems since namely:- showers not working and shower area dirty with spent razors being left on the shelf, items of clothing discarded, empty shower shampoo containers not placed in the bin and shower soap dispensers empty.
The sauna, sanarium and steam room have been plagued with problems for as long as I’ve been a member and for the last two weeks up to present day all three of these spa facilities are out of action resulting in me not being able to enjoy the “ total fitness” experience that was promised me when I joined up.
As for the staff the only people that interact with me when I attend the gym are the personal trainers and you rarely see any staff member in the gym preferring in fact to congregate at the reception point instead of putting their what looks like their spare time to a more productive outcome and undertake cleaning the equipment down which are left regularly in need of attention. In fact I have only witnessed the machines being cleaned down on one occasion during my membership period.
With regards to the sauna, steam room and sanarium there is no indication as to when the so called repairs to these facilities may be complete which leads me to believe that it may well be an energy saving excuse but whatever I certainly will not be renewing my membership to this what I call just 50% fitness and not total fitness.