Great food 😊
We got a Starter pack after looking at the stand at the 3 Counties Show. The food was really good and our dog Xanthe loved it straight away.
Unfortunately Xanthe was suffering from mammary cancer and was PTS. We had to cancel the next order, Bella and Duke were very understanding and cancelled our subscription as soon as I told them. Excellent customer service.
Reply from Bella+Duke
Hi Maggie,
Thank you for sharing your experience with us. We were so pleased to hear that you discovered us at the 3 Counties Show and that Xanthe enjoyed her Starter Pack so much right from the start. Knowing that our food brought her joy means a great deal to us.
We are, however, deeply saddened to learn about Xanthe's passing. Please accept our sincerest condolences during this incredibly difficult time. Losing a beloved pet is heartbreaking, and our thoughts are with you.
We understand that cancelling your subscription under such circumstances is never easy, and we are grateful for your kind words regarding our customer service. It is our priority to be understanding and supportive, especially when our customers are going through personal challenges.
Thank you again for choosing Bella + Duke for Xanthe, and for your feedback. We truly appreciate your understanding and your custom.
Bella + Duke