No Show, No Refund, No Response
I booked a private 1-to-1 swim lesson with LoveToSwim for 9th July, which they rescheduled to 10th July at 6pm. I showed up at the agreed time and location -- no teacher arrived. I waited the full session and sent multiple emails (on 10 July and again on 15 July), asking for an update and a refund. Still no reply. The contact numbers on their website are either invalid or lead to an automated message saying they only operate via email - which they also don't answer. Completely unacceptable level of service. I'm still waiting for my refund and an explanation.
Would not recommend.
Reply from Love To Swim
Thank you for taking the time to share your feedback. We’re truly sorry for the inconvenience caused and understand how frustrating the situation must have been.
As a very small team working remotely, we do our best to respond to all enquiries promptly and keep everything running smoothly. Unfortunately, on this occasion there was a miscommunication, and for that we sincerely apologise.
We have since offered a free lesson as a gesture of goodwill, and we hope this has helped to make up for the disruption.
We value your support and appreciate your understanding as we continue to improve our communication and service. If there’s anything else we can do to support you, please don’t hesitate to get in touch