We have not been impressed so far for…
We have not been impressed so far for the following reasons:
The bedding is damp and smells of stale flannels, the van is dirty and generally smells. Tyre pressure warning came up within an hour of setting off.
Why is kitchen essentials an extra charge and also bedding? Surely this should be included in the price of hiring the campervan?
I feel that it is extremely poor that there is no contact number in case of an emergency and only the online help which is a waste of time. Also, reviews should be acknowledged!!
We are not happy customers!!
Reply from roadsurfer
Dear customer,
Thank you for your feedback.
We’re sorry to hear that your experience hasn’t met your expectations. Cleanliness and safety are very important to us, and all vans are checked and cleaned before each rental. We regret if this wasn’t the case for your vehicle.
Extras like bedding and kitchen sets are optional so we can offer flexible pricing — only charging for what each traveler actually needs. Regarding support: our online channels are designed to provide fast and trackable help, but we understand that some may prefer a phone contact.
Best regards from your roadsurfer team 🚎