Screwed By Pearson OnVue
Prepared for 2 months for my Security+. I originally scheduled it for a week ago, but got sick the day before and rescheduled. Logged in to find they’d never rescheduled me and marked me as a now show. Took a couple days to get them to issue my voucher back. The second test, It took 30 minutes to get into the test and within a minute or 2 realized I had my AppleWatch on. The proctor noticed it and said i had to take it off, reschedule or they would revoke me. that i all i read. Apparently, you cant leave the webcam view even for a 1 second (which was how long it took to put my watch down. They said out of reach. You cant get out of reach without leaving frame and I’m not sliding a $1000 watch across a table to fall on the floor.) After I sat back down, i showed my writs, no watch and was released back to the rest. About 4-5 minutes later, they closed the test on me abruptly stating I’d fail the test because i left frame. I want to be clear, i left frame to fulfill a request of the proctor. I did not see anything about doing it without leaving frame. Is there no way to pause a test? They’ve already asked me to scan the room with the computer if ive left or leaned out of frame before. This isn’t an iPad or MacBook Pro with center stage, it was a cheap acer laptop. I find the stringent and harsh enforcement of lets be honest, a very, very simple mistake. Simply saying ‘YOU AGREED!’ Is insufficient and doesn’t address the nuance of the situation. I have filled a complaint with the state attorney generals office, as well as reached out to my family’s lawyer. It was recommended that I post this, to share the experience and do not recommend working with Pearson. Use the in-person if you’re going to risk your money and time with them. I really, really do not recommend or trust them. They seem to set you up to get t-boned by rules. Unscrupulous, hair-splitting nonsense. Read every last line of the 12 pages of fine print before you book anything. They will screw you over the tiniest infraction. Even if you forget you’re wearing your watch because their app needs 30 minutes of technical support before you can even take your test. Keep in mind, this was not my first test. However, it was the first time it’d cost me $425. Last time i will do business with them.