Had a train from Roma Termini. I was unable to find the platform number on my ticket and struggled to find it on the departures board. I approached the Italo customer service office in the train station when one of the workers ran out of the store and began screaming in my face in Italian. I don’t speak Italian and all I wanted was to know the platform for my train and instead I got screamed at and humiliated in front of everyone at the station. NEVER book with Italo. Trenitalia staff were much nicer and helpful.