Customer service team always seem to go the extra mile
I wrote to the company earlier today to let them know that our latest bunch of flowers had wilted (and therefore been put in the bin) rather more quickly than usual, predominantly on account of the recent heatwave. They promptly wrote back and offered to send a replacement bunch at their expense even though we weren't asking for it at all - we were really just writing to let them know. Anyway it reminded me that the Customer Service team at this company really are one of the best you will come across - readily reachable, responsive, and always seemingly going the extra mile to keep customers happy.
Reply from Freddie's Flowers
Thank you so much for your thoughtful and generous feedback, Stuart!
We're truly sorry to hear your recent bunch didn’t last as long as usual – extreme weather can be tricky for blooms, but we completely understand your disappointment. That said, we're really glad our Customer Service team could turn the experience around and offer a little floral pick-me-up. It means a lot to us that you took the time to share your experience, and we'll be sure to pass your kind words on to the team!