Hi Simon,

Thanks for sharing your first impressions. We’re sorry to hear your initial experience didn’t meet your expectations.

All our slot games are provided by certified and well-known developers, and the outcomes—including bonuses—are entirely based on chance, even when bonus features are active. We understand how frustrating a tough streak can feel, especially early on.

If you’re open to giving it another try, we recommend checking out our featured game collections and daily offers. Each day brings new bonuses, surprises, and better chances to enjoy the fun.

If you ever need help or want to share specific feedback, our support team at support@chipnwin.com is always here to assist. We’d love the opportunity to help you find the games and features you’ll truly enjoy!