Hi Simon,

Thank you for taking the time to share your feedback — we're sorry to hear that your experience hasn't met expectations.

Our games are provided by reputable third-party suppliers and operate under certified RNG (Random Number Generator) technology to ensure fairness for all players. That said, we understand how frustrating this can be, and we’re always here to discuss any concerns or clarify how things work on our platform.

We’d appreciate the chance to look into your account and speak with you directly. Please feel free to reach out to our support team via live chat or email. We’re here to help and would value the opportunity to assist.

Thank you again for your feedback, and we hope to make your experience a better one.

Best regards,
The LuckyStake Team