Hello Simon,

We’re truly sorry to hear that your recent experience hasn't met your expectations. Please know that all of our games operate using certified and audited Random Number Generators (RNGs), ensuring fairness and compliance with our sweepstakes model. While wins and losses can vary from session to session, we understand that it can be frustrating when luck doesn't go your way.

If you’d like us to take a closer look at your experience or have any specific concerns about your gameplay, please contact our support team at support@hellomillions.com. We value your feedback and appreciate the opportunity to improve.