Our negative review was blocked by Checkatrade
We found a roofing company through Checkatrade. It had good reviews. They did a poor quality job for us causing great distress since the work was urgently needed to allow my frail mother to have a bedroom downstairs. I later tried to give the company a bad review but it was blocked by Checkatrade. They asked for numerous documents as evidence: quotes, invoices, contract, photos, emails, etc.
I have sent these documents, giving much evidence of the delayed and low grade job and we will see if they ever upload my review. But making unreasonable demands for proof prevents many genuine customers from leaving bad reviews. There are no demands for proof when leaving a good review. This selection of which reviews to post will lead others to suffer as we did. Positive reviews are deceitful if negative ones cannot also be posted.
Reply from Checkatrade.com
We’re really sorry to hear about your experience especially given the impact it’s had on your family. That’s never the kind of outcome we want for anyone using our platform.
To help ensure reviews are fair and accurate, we may ask for supporting documents, like quotes, invoices or photos, to confirm the reviewer has had direct experience with the business. This process exists to protect both customers and trades, and to ensure that only genuine reviews are published.
We understand that this can feel frustrating, particularly when emotions are high, but it’s important to us that every review — positive or negative — is properly verified. In your case, we can confirm that your review has definitely been published and is visible on the company’s Checkatrade profile.
Thanks again for taking the time to share your experience. Your feedback helps us improve.
Checkatrade Team