I've made an order with De Bijenkorf recently for delivering the expensive parfume. The delivery was made by Post NL, which left the parcel unattendant despite I have a setting to bring it to the local post point in case I'm not at home. As you may guess the parcel was stolen. I've reported the case to De Bijenkorf client service and the solutiuon was to refund me the costs. I was not expecting such a fast reaction and solution, which made me really happy and gain my confidence in De Bijenkorf.

So based on my offline and online communication experience with De Bijenkorf I give it a 5 stars.