Hi Simon,

Thank you for sharing your thoughts. We’re genuinely sorry to hear about your experience and understand how frustrating it can be when it feels like luck isn’t on your side.

Please know that all games operate under fair, random outcomes that are independently tested to ensure compliance and fairness. Wins and losses are entirely based on chance and not influenced by the casino or its staff.

Your feedback is important to us and has been documented for review as we continue working to improve the overall player experience. If you’d like us to take a closer look at your gameplay or if there’s anything else we can help with, please don’t hesitate to reach out.

Best regards,