Absolutely beyond belief in the most negative way! I would never recommend Jade to anyone. Very similar to a review I have now just read

From start to finish of loan application (and by finish I mean we cancelled the application) it was 17 days!

I was told my application was unconditionally approved numerous times and going to settlement on several occasions. I was doing a comparison with a bank offer and repeatedly asked for the % rate and monthly repayment amount only to be told they did not know at that stage. Even when the offer did come through direct from their proposed lender, Jade still could not tell me this information.

Plenty of promises but under delivering in customer service from start to finish and then to get offered a loan at over 4 times the bank rate was insulting.

17 wasted days of continually chasing them up to get a result like that. Obviously I took our original offer over this one.

If I could give a ZERO star rating that's what I would give them.