A fraught experience, but I got there in the end!
I wanted to buy the 'Family Offer' for Gladiators at the O2, but seats were disappearing as I was trying to work out how to use the site.
I couldn't find a 'Family Offer' option anywhere, and the question bot couldn't help me. In the end I just booked four tickets together (not sure how - swiping them?) and accepted I'd have to pay a non-discounted price. However, when I checked out, it was converted to a Family ticket. This was a great relief, but my experience would have been a lot less fraught if the procedure had been clearer from the start.
Reply from AXS UK
Hi Pat,
We aim to provide a high level of customer service at all times, so we are sorry to hear you had issues purchasing tickets initially. We appreciate your feedback as it allows us to develop and adapt to our customers' needs; we are working to improve the customer experience for you at every opportunity.
We realise there are many vendors for you to choose from when purchasing tickets and we are happy that you chose AXS.
I understand that you encountered difficulties during purchase and we sincerely hope that your next ticket purchase with us is a more pleasant experience.
If there is anything else we can do to assist you, don't hesitate to contact us again.