Genuine Error on my part.
My Car is low emissions, £35.00 a year road tax.
I live in Yorkshire, so not really well versed on how Ulez works, but in my naivety, I thought my car would be exempt with it being in the above tax bracket.
I was wrong, I got 2 penalties going into Heathrow, one at 9.30Pm, then one at 6am the next day, then one when I returned from my Holiday, however I wasn't aware I needed to pay the Ulez charge.
This was in know way an attempt avoiding the charges, I simply wasn't aware I needed to p[ay.
When I contact the Ulez helpline, I might as well have phoned Putin in Russia, The lady had no understanding, No compassion, no help, they offered absolutely nothing to help, this lady is in the wrong job, no idea off customer service, very Rude talked over me while I was explaining my situation.
Simply did not care or had any interest in offering any help at all.
Apparently, my misjudgement is no excuse.
I said Could I pay the original charges I would have paid had I been aware.
No,
I have now sent in my 3 charges of £90.00ea to see if there is any compassion or understand at TFL.
This is second to highway robbery for a simple error.
This may well end up at the Ombudsman, see if they can offer a solution and from daylight robbery.
Does this organisation offer anything for genuine error`s of judgement???