I reached out to the customer service ʙᴇᴄᴀᴜꜱᴇ ᴛʜᴇʏ ʀᴇᴘᴇᴀᴛᴇᴅʟʏ ʟᴇꜰᴛ ᴍʏ ᴇᴍᴀɪʟꜱ ᴜɴᴀɴꜱᴡᴇʀᴇᴅ. ᴛʜᴇɪʀ ꜱᴇʀᴠɪᴄᴇ ᴡᴀꜱ ᴅɪꜱᴀᴘᴘᴏɪɴᴛɪɴɢ, ᴀɴᴅ ᴛʜᴇʏ ʀᴇꜰᴜꜱᴇᴅ ᴛᴏ ʀᴇꜰᴜɴᴅ ᴍʏ ᴍɪꜱꜱɪɴɢ ᴍᴏɴᴇʏ ᴏʀ ᴇꜱᴄᴀʟᴀᴛᴇ ᴛʜᴇ ɪꜱꜱᴜᴇ ᴘʀᴏᴘᴇʀʟʏ. ʜᴏᴡᴇᴠᴇʀ, ᴛʜᴀɴᴋꜱ ᴛᴏ ʀᴇᴛʀɪᴇᴠɪꜱᴛᴀ'ꜱ ꜱᴋɪʟʟᴇᴅ ꜱᴜᴘᴘᴏʀᴛ, ɪ ᴡᴀꜱ ᴀʙʟᴇ ᴛᴏ ꜱᴜʙᴍɪᴛ ᴍʏ ᴄᴏɴᴄᴇʀɴꜱ ᴇꜰꜰᴇᴄᴛɪᴠᴇʟʏ. ᴛʜᴇʏ ʜᴀɴᴅʟᴇᴅ ᴍʏ ᴄᴀꜱᴇ ᴘʀᴏᴍᴘᴛʟʏ ᴀɴᴅ ᴏʀɢᴀɴɪᴢᴇᴅ ᴀ ᴄʟᴇᴀʀ ᴘʟᴀɴ ᴛᴏ ʀᴇꜱᴏʟᴠᴇ ᴍʏ ɪɴQᴜɪʀʏ.