Dear Sandra,

We're truly disheartened to hear you've felt this way about our company. Please allow us to reassure you: we are a legitimate business, deeply committed to delivering quality products and services to our customers. Ensuring the integrity of our operations and the satisfaction of our customers are our top priorities.

Our team operates fully within UK consumer law, and all Trustpilot reviews are voluntarily submitted by verified customers.Trustpilot’s fraud detection automatically flags suspicious activity. Each 5-star review on our page passes their verification.

We understand that there may be occasions when issues arise, and we want to emphasize our dedication to resolving them. We continuously focus on quality issues and improvements, and we take feedback very seriously. Should you encounter any problems or have concerns, we strongly encourage you to reach out to our customer service team at service@susan-julie.com. Your feedback will be reported to the relevant departments for immediate attention and action.

We are here to support you and are eager to address and resolve any issues you’ve experienced. Your trust in us is invaluable, and we are committed to restoring it.

Warm regards,

Susan Julie