Hozelock Fast Reel - Poor Delivery Service
Ordered a Hozelock 40m Fast Reel from these guys on Friday 23rd May 2025, item showed on their website as being in stock, received order confirmation then absolutely nothing until I chased them for an update on the 2nd of June, was advised that the delay was due to "Stock Issues" was then told that this would be delivered by Thursday 5th June, nothing received. Item finally arrives today 10/06/25. Poor communication, customer services couldn't give me exact delivery information and considering the cost of the item and the additional delivery charge expected better than a 2 and a half week wait for a hosepipe!
Reply from ToolChimp
Thank you for your feedback, and we’re very sorry to hear about your recent experience with your Hozelock.
We sincerely apologise for the delay and the lack of communication throughout the process. While stock issues do occasionally arise unexpectedly, we completely understand your frustration. Our team is reviewing this internally to ensure updates are provided more proactively in future.
We truly appreciate your patience and are glad the item has now arrived. I have emailed you directly regarding this.
Your feedback helps us identify where we need to improve, and we hope to provide you with a much smoother experience next time.