Ordered and paid for 3 x 1ltrs of…
Ordered and paid for 3 x 1ltrs of polish I received 3 x 250ml, emailed customer service and they said I received the right amount, it clearly states on my order form that I ordered 3 x 1ltrs. Complete rip off, this was my first and LAST order from this firm as I could have bought these items cheaper from a UK seller.
Reply from CROP - nonpaints.com
Dear Peter Kernohan,
Thank you for getting in touch and for bringing this issue to our attention.
Firstly, I want to sincerely apologise for the confusion and frustration caused by your recent order. We completely understand how disappointing it must have been to expect 1-litre bottles and receive 250ml bottles instead.
After reviewing your order and the details on our website at the time of purchase, it appears there was a technical error that incorrectly listed the product size as 1 litre, when the price and product offered were for 250ml bottles. This was not intentional, and we take full responsibility for the error. It has since been corrected on our website to prevent this from happening again.
While we understand you placed your order in good faith based on the information displayed, we’re truly sorry for the experience and inconvenience this has caused especially considering the additional cost of international shipping.
We are not a fraudulent company, and our intention is never to mislead our customers, no matter where they are based. This was a genuine oversight on our part, and we understand how it came across differently from your perspective.
Once again, we truly regret that your first experience with us has not met expectations, and we appreciate your feedback it helps us do better.
Kind regarts,
Team CROP