After my motherboard for my S1 went dead, I was dreading the customer service after reading the reviews for a replacement. We'll let me just call a spade a spade. This honestly was one of the easiest returns I have every done, Ms. Shirley was amazing to work with very professional at her job. Other competitors of Xtool that I know who have other lasers are considering the change to Xtool due to the quick response and turn around time.
Xtool i highly recommend. I also recommend getting the Xcare it's worth the money.
Semper Fidelis
Dom C