Jacket fades in colour
So the company decide to apply on Trustpilot with her sorry to hear that type of response and please contact us. I did contact them and sent photos and of course heard nothing but a waste of time. Do not be fooled by these people.
Bought a jacket for my wife who wears occasionally. She put it on and I noticed when she put the hood up there was a terrible amount of fading where it has been covered by the hood (back of hood and top middle of back). Could accept this if it was from one of it cheap shops or brands but expected a lot more considering cost.
Very disappointing
Reply from ILSE JACOBSEN HORNBÆK
Thank you for your review and honesty.
We sell raincoats in the thousands each year, and we're incredibly proud of our product range and our quality. It sounds like you've been very unlucky with your coat, and we'd like to take a closer look at this together with you.
At ILSE JACOBSEN HORNBÆK, it's incredibly important for us, that all customers leave with a comfortable experience. Therefore I'd kindly ask that you reach out to us via email on info@ilsejacobsen.com so we can find a solution together that you are satisfied with.
We look forward to hearing from you, and we wish you a wonderful day!
Update: Hi David - we clear our inbox every day, so we should definitely have seen if you've written to us. I tried searching our systems for your name, but I'm unable to find any conversation and order history. Could you please write to us directly on info@ilsejacobsen.com or call us on +45 88 77 93 98 in weekdays between 09.00-12.00 UTC+2. We definitely want to help you and find a proper solution to this.