Do not fall into their trap. Avoid Virgin Media. Worst service. If you call them, they will try to promote their SIM cards and other services but never actually resolve your issues. I requested to move my internet connection to a new address a month ago, and they assured me that 14 days would be sufficient for the process. Despite calling them repeatedly—14 days ago, 10 days ago, and even more times—they kept telling me that I would receive an appointment via mobile. However, I never received any appointment details, emails, or text messages.
After moving, I followed up again, and they admitted it was their mistake, promising to complete the process within two days. If not, they advised me to cancel the account. Ultimately, nothing happened. I switched to another service provider, then cancelled my Virgin Media account. Now, they keep sending text messages demanding payment. They seem more focused on money than providing actual service. Even if you sign up for 2GB, you won’t even get 600MB. Do not fall into their trap—worst service ever.