Hi Megan,

Thank you for your review, and we’re really pleased to hear that the rest of your order arrived quickly and that the plants were healthy and well-received.

Regarding the two plants you received—Chinese Evergreen and Red Zirkon—these are both part of the Aglaonema genus and are included within our Lil' Prickle range. Whilst they do share similarities, they’re listed separately due to their distinct colouring and individual appeal. We understand that receiving two plants that appear similar wasn’t your intention, and we’re sorry for any confusion this may have caused when ordering.

As part of our resolution, we refunded the £1 price difference to match the other plants in the Lil' Prickle range. This was done to reflect the pricing accurately and fairly across our product listings.

Thanks again for your feedback—it really helps us improve our service and transparency going forward.

Kind regards,
Emily