The Company is a scam
The Company is a scam. I have been waiting over 2 months for a refund and each time I call I get told it will be escalated and the refund done that day. I still haven't received anything. DO NOT USE THIS COMPANY.
Just received a reply saying that the refund has been sent. THE FULL REFUNDHAS NOT BEEN SENT and we are coming on for 3 months now. They couldn't provide the usual prepaid returns label so told me to send it back and they would refund the postage. I am still waiting for this
Reply from MADELEINE
Dear Hazel,
we're truly sorry for the frustration and delay you've experienced. We did receive your return, but unfortunately, the refund was not automatically processed as it should have been. This has now been manually completed, and you should see the refund in your account within the next few days.
We completely understand how disappointing this has been and sincerely apologise for the inconvenience caused.
Best regards,
Your MADELEINE Team