The toilette hast been not working…
The toilette has been not working anymore for three times now in only 2 years. We got a replacement every time but in general that ist not what we wanted. We wanted a working product.
Then we bought this feeding machine fresh solo.
This is ridiculous. That one never has connection to the Internet. We always have to click on buttons in the app and feed then manually and after several times it works.Seems the app makes it connecting.
From my personal point of view the products are absolutely crap. And they are also expensive for Rose worse performances.
Berlin, Germany
Reply from petkit.com
Hi Customer,
We’re really sorry to hear about your experience. Could you please DM us with your order number and let us know which litter box model you’re using? We’d like to check further for you.
Regarding the Fresh Element Solo feeder — it does support online control. If it keeps showing as offline, it might be due to an unstable network. Please feel free to DM us so we can help troubleshoot the issue together.
Thank you!
— PETKIT Team
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Hallo Kunde,
es tut uns leid zu hören, dass Sie solche Probleme hatten. Könnten Sie uns bitte per DM Ihre Bestellnummer und das genaue Modell der Katzentoilette mitteilen? Wir möchten den Fall gerne prüfen.
Bezüglich des Fresh Element Solo: Das Gerät kann online gesteuert werden. Wenn es dauerhaft als offline angezeigt wird, kann das an einer instabilen Internetverbindung liegen. Schreiben Sie uns gerne per DM, damit wir gemeinsam eine Lösung finden können.
Vielen Dank!
— Ihr PETKIT Team