Put in a claim for a major plumbing leak upstairs. Took over a week to get somebody out who was completely unresponsive and impossible to get a hold of. Several calls to Choice and he finally showed up. He told me the reason he put me on the back burner is because their hours are too difficult to work with to get things approved. Then Choice declined the work because basically the whole warranty voids the way our set up upstairs is so after suffering all that time and going through the appeal process I ended up paying double what I would have paid a decent plumber that could have come out the next day and to make matters worse he didn't do a quality job so I had to hire my own plumber and spend another $500 on top of it ruining my son's carpet and having to replace it. Then right before my warranty was ending I called in a claim for my washing machine. Of course somebody was dispatched and they were a no-show and they were impossible to get a hold of. Choice then dropped the ball. I had to reach back out. Then they redispatched somebody and a non English-speaking person came out. Couldn't understand a thing he said or what he was ordering. Called the office. I was promised they would call back the next working day. That was 2 weeks ago I have called several times and usually get voicemail and no call back after a message was left and one time I caught the lady and she promised to call back after she talked to the technician. Absolute worst experience. You can't make this up. The lowest quality technicians are sent out. The second guy told me they make him good money. The good plumbers won't go near these people so translation Choice does the the marketing for the crappy technicians. Takes on average 2 weeks to get somebody out so you are left suffering. For anything that's an emergency you might as well save your money for a rainy day. These guys aren't going to help you out and then they will find excuses to decline it. The good technicians out there want nothing to do with these warranty companies trust me I've called many of them. All the reputable ones could have come out within a day or two and instead I got locked into a completely unprofessional plumber while going through the appeal process and they say they vet these people. I think not. I've been getting technicians from my realtor, they are actually qualified, high quality, better priced and actually show up for their appointments. It's cost me four times what I paid for my choice warranty with no support. I could have saved a lot of money and a lot of suffering by not ever giving this company a chance.