Inaccurate Data, No Fix, No Refund
I signed up expecting accurate market data, just like they advertised. Instead, I got results showing over 22,000 stocks from Nasdaq alone which is clearly wrong.
Anyone who works with markets knows Nasdaq doesn’t list anywhere near that number.
I reached out to support multiple times. They replied, but nothing got resolved. I even shared my code, not because I needed help writing it, but to prove that the issue was on their side and the data was inaccurate. Still, they kept insisting everything was fine.
No fix. No explanation. No refund.
All I wanted was for the service to work as described, or at least an honest attempt to fix it. That didn’t happen. If you’re considering this company, just know what you’re walking into a service that doesn’t deliver and a support team that won’t take responsibility.
Based on my experience, I don’t expect a genuine response to this review either probably just another excuse or silence.
Reply from Financial Modeling Prep
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and appreciate the opportunity to address your concerns.
Regarding your inquiry about Nasdaq-listed stocks, our team explained that our database includes approximately 13,000 Nasdaq stocks—covering both active and inactive companies. Our API is designed to retain delisted stocks, as many of our customers find this data valuable for back-testing and historical analysis. We strive to provide the most comprehensive and up-to-date information possible.
To assist you further, our support team went beyond standard procedures by reviewing your code twice and offering guidance on how to refine your query for more accurate results. Throughout our interactions, we aimed to be transparent and provide clear next steps.
While we regret that we were unable to fully resolve the issue before our conversation ended, please know that we made every effort to address your concerns. If you would like to continue troubleshooting or have any additional questions, our team remains committed to supporting you and is always happy to help.
Thank you again for your feedback, and we hope to have the opportunity to assist you further.